Enterprise SLA Now Available
We're excited to announce general availability of our Enterprise Service Level Agreement, offering 99.99% uptime guarantees and dedicated support for enterprise customers.
As Edge Network continues to grow and serve increasingly mission-critical workloads, we recognise the importance of providing enterprise-grade guarantees. Today, we're making our Enterprise SLA generally available to all customers on our Enterprise plan.
What's Included
Our Enterprise SLA provides comprehensive coverage across all Edge services, with clear definitions, guaranteed response times, and financial backing through service credits.
99.99% Uptime Guarantee
Our enterprise SLA guarantees 99.99% uptime across all services, backed by service credits if we fall short.
Rapid Response Times
Priority support with guaranteed response times. Critical issues acknowledged within 15 minutes, 24/7.
Dedicated Support
Access to a dedicated support team who knows your infrastructure and can resolve issues faster.
Comprehensive Coverage
Full coverage across CDN, Compute, DNS, and Storage services with clear definitions and escalation paths.
Standard Enterprise SLA Includes
Custom SLAs Available
We understand that every enterprise has unique requirements. That's why we also offer fully customised SLAs tailored to your specific needs. Custom SLAs can include:
- Custom response times — Define response and resolution targets that align with your operational requirements
- Extended coverage — Additional coverage for specific services, regions, or use cases beyond the standard SLA
- Custom definitions — Tailored incident severity definitions and escalation procedures that match your internal processes
- Enhanced service credits — Customised credit structures for SLA breaches based on business impact
Get Started with Enterprise SLA
Ready to upgrade to Enterprise? Or need a custom SLA tailored to your requirements? Contact our sales team to discuss your needs.
For more information about our Enterprise SLA or to discuss custom requirements, please contact us. Our team is ready to help you find the right solution for your business.